Get IRCTC’s concierge service by dialing 139 -Governance Now

Get IRCTC’s concierge service by dialing 139

The concierge service includes facilities like e-wheelchair, pick and drop, and porter service at major railway stations

GN Bureau | December 3, 2016

#Railways #Indian Railways #Suresh Prabhu #IRCTC

Concierge service, introduced by Indian Railway Catering and Tourism Corporation (IRCTC), can now be availed through round the clock 139 Interactive Voice Response (IVR) facility. The concierge service includes facilities like e-wheelchair, pick and drop, and porter service at major railway stations.

“We have decided to expand the portfolio of passenger facilities on 139 IVR which is largely used for PNR, seat and fare inquiries, booking meals. The ‘Rail Sampark’ service is a runaway success which has revolutionized the customer interface with the Railways,” said IRCTC chairman and managing director A K Manocha.

“Only recently we had introduced a facility allowing passengers to cancel train reservations and claiming refunds on the 139 service. Now one just needs to use his/her phone to ring up 139 and avail the concierge facilities for a safe and convenient travel experience,” he added.

Manocha said the pick and drop service would facilitate rail passengers at major stations in hiring cabs in small and medium segments. “Any bona fide train passenger with confirmed train ticket in select trains can opt for this facility on a chargeable basis. The list of these trains will be available at the time of booking. All Visa, Master, debit and credit cards can be used for booking such a service,” he said.

The porter service is meant to assist rail passengers to carry their luggage from platform to parking area or pick and drop (cab) and from cab in parking area to the railway platform.

The concierge service also provides the facility of e-wheelchair to assist the old, ailing, differently abled or needy passengers on railway platforms. Booking of such a facility is also available on IRCTC portal www.irctc.co.in or www.irctctourism.com. E-wheel chair is provided free of cost on advance booking depending on the availability. Any passenger having confirmed/RAC/Partial WL reservation ticket may book the wheelchair through website.

The services available on SMS 139 include PNR and fare enquiry, current position of train, ticket booking, arrival/ departure of train, seat availability (General/ Tatkal/ Ladies Quota) in select trains, train timetable, trains between stations, train route, train schedule and next train information, station code information, meal booking, destination alert and IRCTC Lounge information.

Comments

Other News

Gandhian movement after Gandhi failed: Ram Guha

The Gandhian movement in India, after Gandhi’s death, failed, says Ramachandra Guha, and blames Vinoba Bhave for it. But the movement found new, fertile grounds around the world and succeeded in bringing about a change in South Africa, the US and elsewhere. It is high time it returned home. Of cour

When religion, politics and Bollywood come together

Tavleen Singh, noted journalist and political commentator, has turned to fiction, with her debut novel ‘The Actor’ (HaperCollins India). Set in the near future, it has a superstar, Amit Singh, turning to politics, when the political landscape is dominated by prime minister Guru Gaynendraj

Cabinet approves setting up of Integrated Transport & Logistics Authority

The union cabinet, chaired by prime minister Narendra Modi, on Tuesday approved the setting up of a Special Purpose Vehicle (SPV), called Integrated Transport & Logistics Authority (ITLA), to strengthen research, planning, appraisal, monitoring and impact assessment within the broad domains of Transp

Why foundational literacy and numeracy is key to school education

Foundational Literacy and Numeracy (FLN) are often described as the building blocks of education. Yet, their significance goes well beyond a child’s ability to read a sentence, write a response or solve a basic mathematical problem. These foundational skills shape how children understand the world,

When police data becomes the algorithm

For decades, policing has followed a familiar sequence: a crime occurs, the police respond, an investigation produces records and those records become part of the institutional memory of the criminal justice system. Artificial intelligence is beginning to alter that sequence. Instead of merely recording

Before India voted, the framers worried about the referee

“We are making a Constitution forever and not only for today.” Shibban Lal Saksena said this in the Constituent Assembly on June 15, 1949. He was warning that a ruling party might one day choose a loyalist to run India’s elections. Seventy-seven years later, the Supreme Court is wrestli