Case tracking at CIC made easy -Governance Now

Case tracking at CIC made easy

The e-court system introduced by the commission will help reducing the pendency of cases

GN Bureau | November 8, 2016

#CIC #RTI #e-court #appeals #complaints #Rajnath Singh

The central information commission (CIC) has introduced an e-court software which would help in speedy disposal of appeals and complaints. The system offers online filing of appeals, complaints and disposal. As soon an applicant files a complaint with the commission, the system will generate a unique number which can be used to track its status.

Even if the application is filed offline, the system will generate SMS/email alert to the applicant. The alerts will be generated to inform the applicant at the stage of registration, issue of facilitation memo, scheduling of the case hearing and also at the stage of decision uploading. E-court will offer an online search facility which allows a user to search for file, hearing notice and decision.

The e-court system introduced by the commission will help in reducing the pendency of cases, said union home minister Rajnath Singh while launching the system at the two-day annual convention of the CIC in Delhi on Monday.

Singh appreciated the use of video-conferencing by the commission to hear cases. Last year about 11,000 hearings have been done through video-conferencing, Singh said. “This is a good facility for people living in the far-flung areas.”

He said that the need of the hour for the government is to be transparent, answerable and smart. The government should provide information to its citizens along with its performance, he said.

The home minister said that now maximum possible information is being made available on the websites of government departments and agencies. This transformation has gained momentum after the advent of RTI Act. He also recalled that the prime minister had said last year that the dream of ‘Digital India’ is closely linked with the transparent government.

He emphasised on the need of an ‘integrated response system’, where every citizen has a single window to reach the government for fulfilment of needs.

He said that the RTI can play an important role in making governance corruption-free, smart, sensitive, transparent and answerable. RTI Act provides a strong foundation for public trust and cooperation, he added.

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