Cleaning Delhi, through Facebook

Three thousand complaints registered, 99 percent addressed says MCD


Jasleen Kaur | January 17, 2011

Dhalao at B Block, District Centre, Janakpuri
Dhalao at B Block, District Centre, Janakpuri

When 22-year-old Piyush Goyal posted his complaint of garbage spilling over from the dump in his area, on the  Facebook page of Municipal Corporation of Delhi (MCD), little had he expected the civic agency to take action within 24 hours. But it did, pleasantly surprising Goyal.

MCD launched its Facebook page earlier this month to ensure effective monitoring of garbage lifting at areas under its jurisdiction. The civic agency has started off on the surest of footing, Goyal feels.

“When I heard about this initiative, I thought I should also post pictures of unclean dhalao (standalone garbage warehouse) in my area. I was expecting the action but never thought it will be so quick,” he says.

On January 8, he clicked pictures of the seven dirty ones in South Delhi’s R K Puram area and posted them on Facebook. And the next day, he says, he saw the pictures of clean dhalaos uploaded by the MCD.

“There is lot of transparency through this way. The man who actually cleans it asked me why I uploaded the pictures. So the information is going from top to the bottom,” says Goyal.

It’s a not even a month, and the civic agency has already received close to three thousand complaints. The agency says that it is mostly the youth that has shown interest and participated.

“This system is increasing transparency, fixing accountability and putting everything under public scrutiny. And none of us like to be ashamed in public. So people have started working at the bottom,” says MCD additional commissioner (engineering) Anshu Prakash.

If garbage isn't collected, or the garbage site is not cleaned, the citizens can register complaints on the Facebook page, along with photographs and details such as the garbage collection site number. There are 2,078 garbage dumps under MCD's jurisdiction and these are listed on its Facebook page.

The civic agency then takes action on the complaint and reverts to the citizen concerned on the social networking site itself.

Anita Bhargav, who initiated citizen’s movement ‘Let’s do it Delhi’ says, “This is a sanitation solution for Delhi. A tool through which citizen can participate in garbage cleaning.”

Out of the MCD’s 12 zones, sanitation has been privatized in eight. And the new system, officials say, has increased the effectiveness. “Earlier we did not know whether a particular site has been cleaned or not. But through Facebook, till date 99 percent complaints have been addressed and the response time is also less than 24 hours,” says Anshu Prakash.

The MCD control room which registers complaints from citizens monitors the Facebook page.

If the experiment is successful, the civic agency may later include more areas like public health and roads in the page.



Other News

It`s time to Unlock now, with economic focus

With Lockdown 4 ending Sunday, the home ministry has issued new guidelines to fight COVID-19 and for phased re-opening of areas outside the Containment Zones. The guidelines, issued based on extensive consultations held with states and UTs, will be effective from June 1 till June 30. The first phase of reo

Small kitchen gardens turn saviours for Gujarat tribal families

When the whole world is fighting COVID-19, food and nutrition security has become a major issue. The pandemic has aggravated the existing food crisis in India, especially in rural and tribal regions. There has been less availability of fresh foods in most parts of the country, and the tribal community has

India will set example of post-Covid-19 economic revival: Modi

India is determined to “set an example” for the rest of the word in the post-pandemic economic revival, prime minister Narendra Modi has said, underling the need to become self-reliant. “There is also a widespread debate on how the economies of various countries, including

3,543 ‘Shramik Special’ trains transport 48 lakh people in 26 days

Close to 48 lakh migrant labourers have been able to reach home from the cities they were working in, as the Indian Railways have run a total of 3,543 “Sharmik Special” trains from May 1. Following the home ministry order regarding the movement by special trains of migrant worker

How Jeevan Raths have helped 52,000 migrants in Maharashtra

Before the novel coronavirus hit it, Mumbai about 10-12 lakh labourers from elsewhere had made it their home. The figure for the state of Maharashtra was another 18-20 lakh. As the pandemic spread and the Maximum City emerged as the worst-hit place in India, all economic activities came to an end, and with

China is practicing attack as the best form of defence

For the rest of the world, it is not easy to understand China when it comes to politics or economics. Under pressure from the international community, it has accepted to open the country for a “comprehensive” probe into the origin of the deadly coronavirus. But it is not clear whether the Asian


Current Issue


Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter