Cleaning Delhi, through Facebook

Three thousand complaints registered, 99 percent addressed says MCD


Jasleen Kaur | January 17, 2011

Dhalao at B Block, District Centre, Janakpuri
Dhalao at B Block, District Centre, Janakpuri

When 22-year-old Piyush Goyal posted his complaint of garbage spilling over from the dump in his area, on the  Facebook page of Municipal Corporation of Delhi (MCD), little had he expected the civic agency to take action within 24 hours. But it did, pleasantly surprising Goyal.

MCD launched its Facebook page earlier this month to ensure effective monitoring of garbage lifting at areas under its jurisdiction. The civic agency has started off on the surest of footing, Goyal feels.

“When I heard about this initiative, I thought I should also post pictures of unclean dhalao (standalone garbage warehouse) in my area. I was expecting the action but never thought it will be so quick,” he says.

On January 8, he clicked pictures of the seven dirty ones in South Delhi’s R K Puram area and posted them on Facebook. And the next day, he says, he saw the pictures of clean dhalaos uploaded by the MCD.

“There is lot of transparency through this way. The man who actually cleans it asked me why I uploaded the pictures. So the information is going from top to the bottom,” says Goyal.

It’s a not even a month, and the civic agency has already received close to three thousand complaints. The agency says that it is mostly the youth that has shown interest and participated.

“This system is increasing transparency, fixing accountability and putting everything under public scrutiny. And none of us like to be ashamed in public. So people have started working at the bottom,” says MCD additional commissioner (engineering) Anshu Prakash.

If garbage isn't collected, or the garbage site is not cleaned, the citizens can register complaints on the Facebook page, along with photographs and details such as the garbage collection site number. There are 2,078 garbage dumps under MCD's jurisdiction and these are listed on its Facebook page.

The civic agency then takes action on the complaint and reverts to the citizen concerned on the social networking site itself.

Anita Bhargav, who initiated citizen’s movement ‘Let’s do it Delhi’ says, “This is a sanitation solution for Delhi. A tool through which citizen can participate in garbage cleaning.”

Out of the MCD’s 12 zones, sanitation has been privatized in eight. And the new system, officials say, has increased the effectiveness. “Earlier we did not know whether a particular site has been cleaned or not. But through Facebook, till date 99 percent complaints have been addressed and the response time is also less than 24 hours,” says Anshu Prakash.

The MCD control room which registers complaints from citizens monitors the Facebook page.

If the experiment is successful, the civic agency may later include more areas like public health and roads in the page.



Other News

Manmohan Singh favours ‘time-tested measures’ for economy

The much hyped ‘double engine’ model of governance on which the BJP is seeking votes has utterly failed, and Mumbai and Maharashtra have had to face some of the worst effects of economic slowdown, former prime minister Manmohan Singh has said. A lot of problems facing Maharashtra

“If the oppn is weak you can’t blame the govt for that”

A three-term Rajya Sabha member, Sanjay Raut is the Shiv Sena spokesperson and its voice in parliament. He is also the executive editor of Marathi newspaper Samana, started by Shiv Sena founder Bal Thackeray. Raut spoke with Geetanjali Minhas on his party’s seat-sharing agreement

Ashish Shelar of BJP says, “We are very confident of victory”

Ashish Shelar, 47, was the president of the Mumbai city unit of the BJP, before he became the minister of school education, sports and youth welfare in the Maharashta government this year. He has represented the Vandre West constituency in the state assembly and seeking re-election. In a chat with

Nobel for economics goes to `global fight against poverty`

The Nobel Prize in economics for 2019 goes to Abhijit Banerjee, Esther Duflo and Michael Kremer "for their experimental approach to alleviating global poverty." The prize, known as “The Sveriges Riksbank Prize in Economic Sciences in Memory of Alfred Nobel”, was announc

Modi-Xi script a new chapter in bilateral relations

Prime minister Narendra Modi has accepted president Xi Jinping’s invitation to visit China in 2020 for their third informal summit after Wuhan and Mamallapuram, indicating both sides’ realization of the importance of the mechanism which gives the two leaders of the Asian giants an opportunity t

Dharma as the original Idea of India

Dharma: Hinduism and Religions in India By Chaturvedi Badrinath Edited by Tulsi Badrinath Penguin, 194+ xiii pages, Rs 499 How to live: That is the most fundamental question of human existence.


Current Issue


CM Nitish’s convoy attacked in Buxar


Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter