Derailed at New Delhi rly station

Even purchasing a ticket is a nightmare

shivani

Shivani Chaturvedi | February 22, 2010


An empty ticket counter at New Delhi railway station
An empty ticket counter at New Delhi railway station

“I have been standing in this queue for the past-one-and-a-half hours. The lady at counter number 36 (the ticket counter meant for physically disabled) has been sitting idle, but when I requested her for a ticket, as the queue for ladies is very long, she simply refused saying that her counter is meant for disabled. She is not even entertaining the aged,” said Rashmi Shukla from Ahmedabad, who had been waiting in the queue at the crowded Ajmeri Gate side of the New Delhi railway station.

Shukla says her demand is perfectly reasonable because the basic purpose of all ticket counters is to attend to the passengers. So if the general counters are not able to cope up with the rush, the counters meant for special people should be opened for the general public. And she is by no means alone.

“Most of the general counters are closed anyway,” says Ankit Kumar Sahu, another passenger in distress, “The train to Bareilly which I have to board is about to arrive but I have still not been able to get a ticket.”

In fact, talk to just about any passenger at the New Delhi railway station and you can listen to a litany of complaints regarding the most basic passenger amenities.

“This queue has not budged an inch for the past half hour,” says Vishambar Singh from Ballia, “How can it? Nobody has turned on the other side of the counter. Most of the other counters are also closed.” Singh added that even when the counter functions it takes nearly five minutes to get a single ticket. “The staff is just not properly trained to use computers,” he said.

This is the situation a year after Mamata Banerjee, minister for the profit-making Indian Railways promised a complete overhaul of passenger amenities in trains as well as on platforms.

People’s demand begin with additional ticket counters, cooperative staff and computer savvy personnel at the counters who can provide prompt service.

Bhupinder Singh of west Delhi’s Janakpuri speaks for everybody when he says it’s a shame that even purchasing a ticket takes so long at the flagship railway station in the national capital.

 

Comments

 

Other News

‘Indian media powerful but suffers perception issues’

Lamenting that in the race to catch eyeballs with sensational news, tabloid journalism has got mixed up with serious journalism, senior journalist and Padma Shri awardee Alok Mehta has said that credibility perception of Indian media has gone down. Yet, despite criticism, Indian media is free and powerful.

India’s vaccination coverage crosses 30-crore landmark

In a milestone achievement, India’s cumulative vaccination coverage has exceeded 30 crores. A total of 30,16,26,028 vaccine doses have been administered through 40,45,516 sessions, as per the provisional report till 7 am Thursday. As many as 64,89,599 vaccine doses were administered in the 24

Gujarat’s smart move with smart app for unorganized workers

The Government of Gujarat has launched a web portal and a mobile application to facilitate online registration of workers from the unorganized sector by giving them smart cards for availing various welfare schemes. Chief minister Vijay Rupani has given a befitting reply to his critics that

How a portal saved 2,000 lives by connecting patients with dialysis centres

As the city of Mumbai went into the lockdown in March 2020, those who were on permanent dialysis and caught Covid infection or suspected to have been infected were badly in need of dialysis treatment. At the same time a large number of patients who were already in dialysis centres started contracti

Tamil Nadu constitutes `Economic Advisory Council` with nobel laureates

The Tamil Nadu government has announced the `Economic Advisory Council` to the Chief Minister comprising Nobel laureates, Raghuram Rajan, former governor of Reserve Bank of India and various other economic experts from around the globe to advise the state on how to reverse the economic slowdown. The state

Kashmir valley railway stations get rail Wi-Fi network

 All 15 Kashmir Valley Railway Stations, including Srinagar, have now got integrated with 6021 Station Wi-Fi Network of Indian Railways. Public Wi-Fi, provided under the brand name of RailWire, is available at 15 stations such as Baramula, Hamre, Pattan, Maz

Visionary Talk with Madhur Bhandarkar, National Award Film Maker



Archives

Current Issue

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter