Derailed at New Delhi rly station

Even purchasing a ticket is a nightmare


Shivani Chaturvedi | February 22, 2010

An empty ticket counter at New Delhi railway station
An empty ticket counter at New Delhi railway station

“I have been standing in this queue for the past-one-and-a-half hours. The lady at counter number 36 (the ticket counter meant for physically disabled) has been sitting idle, but when I requested her for a ticket, as the queue for ladies is very long, she simply refused saying that her counter is meant for disabled. She is not even entertaining the aged,” said Rashmi Shukla from Ahmedabad, who had been waiting in the queue at the crowded Ajmeri Gate side of the New Delhi railway station.

Shukla says her demand is perfectly reasonable because the basic purpose of all ticket counters is to attend to the passengers. So if the general counters are not able to cope up with the rush, the counters meant for special people should be opened for the general public. And she is by no means alone.

“Most of the general counters are closed anyway,” says Ankit Kumar Sahu, another passenger in distress, “The train to Bareilly which I have to board is about to arrive but I have still not been able to get a ticket.”

In fact, talk to just about any passenger at the New Delhi railway station and you can listen to a litany of complaints regarding the most basic passenger amenities.

“This queue has not budged an inch for the past half hour,” says Vishambar Singh from Ballia, “How can it? Nobody has turned on the other side of the counter. Most of the other counters are also closed.” Singh added that even when the counter functions it takes nearly five minutes to get a single ticket. “The staff is just not properly trained to use computers,” he said.

This is the situation a year after Mamata Banerjee, minister for the profit-making Indian Railways promised a complete overhaul of passenger amenities in trains as well as on platforms.

People’s demand begin with additional ticket counters, cooperative staff and computer savvy personnel at the counters who can provide prompt service.

Bhupinder Singh of west Delhi’s Janakpuri speaks for everybody when he says it’s a shame that even purchasing a ticket takes so long at the flagship railway station in the national capital.




Other News

Reopening: Old guidelines extended to November

As the Covid-19 situation continues to improve in India, the ministry of home affairs (MHA) has decided to continue the Guidelines for Reopening, which have already done away with nearly all of Lockdown restrictions in areas outside the containment zones. The MHA issued an order Monday and e

India records lowest new cases in three months

After a scare in September with the number of daily fresh cases inching above 90,000, India seems to have gone down the peak, with several key parameters giving cause for relief just in time for the annual festive season. The new confirmed cases in the 24 hours to Tuesday morning have fallen below 36,500 (

India’s case fatality rate lowest since Janata curfew

The annual festive season has brought good news for India: the country’s case fatality ratio has gone down to touch 1.5 percent, and the number of deaths per day has dipped below 500 in the 24 hours to Monday morning – bringing the situation closer to the number before the lockdown was imposed

“Script is the real hero”

Basking in the success of the new web series, ‘Scam 1992: The Harshad  Mehta Story ’,on SonyLIV, the OTT platform from Sony stable where the lead actors are new faces, NP Singh, MD and CEO of Sony Pictures Networks, has said that the script is the new hero. He credited the s

India’s active cases below 10% of total cases for three days

India’s trend of steadily decreasing active cases continues unabated. The number of Active Cases has remained below 10% of the total cases for the last three days, suggesting only one in 10 cases is active Covid-19 patient. The active cases comprise merely 9.29% of the total positive c

Cabinet clears bonus for non-gazetted employees

The union cabinet chaired by prime minister Narendra Modi on Wednesday gave its approval to pay productivity linked bonus (PLB) for 2019-20 to 16.97 lakh non-gazetted employees of commercial establishments like Railways, Posts, Defence, EPFO, and ESIC, with a financial implication of Rs.2,791 crore.

India Police Virtual Summit and Awards 2020


Current Issue


Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter