DTC finally wakes up to commuters' needs

Survey on to identify problems of commuters on all 576 routes


Shivani Chaturvedi | June 23, 2010

After decades of turning its back on commuters' needs, the Delhi Transport Corporation is now talking of addressing the city's bus-woes.

With less than four months left for the Commonwealth Games,  DTC officials are hoping to rush a rejig by August which they think will address these  longstanding problems.

"A dedicated team has been nominated to carry out a survey on bus routes in the national capital region and in the city. There are about 576 routes in the city. Keeping into consideration the factors such as timings of buses, frequency on particular route, demand of buses on specific route and revenue generation, required data will be collected," DTC chief managing director Naresh Kumar said. Accordingly, trips and time-schedule will be revised. Process of collection of basic data has already started and the things are expected to take shape by August, added Kumar. 

Officers at the level of deputy chief general manager are working on the scheme.

The DTC service is plagued by a demand-supply mismatch on a lot of routes. For instance, ladies' only buses were introduced on particular routes but these buses largely ran empty.

With most offices being located at Connaught Place and Nehru Place and, recently, at Noida and Gurgaon direct bus-routes from all residential places to these locations have been a long-standing demand of office-goers.

For example, one has to get to either Nehru Place or a Outer Ring Road stop in South Delhi to get from a Hauz Khas home to a Noida office. Even then, connecting buses between the starting point to the intermediary stop are also few and far between.

Whether it is frequency of buses on the route, or a connecting bus to a third point, the DTC will be looking into all the problems of the commuters and design an effective solution to these, officials claim.

The officials say that all efforts will be made to streamline the services to a considerable extent and also help reduce losses. But it remains to be seen if two-month long exercise helps DTC undo decades of apathy.





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