First in series of consumer camps in Mumbai on May 27 -Governance Now

First in series of consumer camps in Mumbai on May 27

Leading professionals from various industries to address customer grievances

Geetanjali Minhas | May 15, 2014

The legal aid arm of the consumer complaints redressal wing of the Consumer Guidance Society of India (CGSI) receives plenty of grievances on a weekly basis. To address the issues of customers, CGSI is now organising a series of camps.

The first consumer camp will be held on May 27 at Tendulkar Hall in Mahim, Mumbai.

MS Kamath, secretary of CGSI said, “Leading professionals and personalities from several industries will be invited to address the grievances of customers.”

Narkar Nasir Husain, a complainant, had sent his LIC policy for encashment in December 2013 and had approached the consumer complaints redressal wing of CGSI. The LIC policy taken in 2005 had matured in 2013 but Narkar is yet to hear from the insurance company. He has been advised to send a reminder in three weeks and then approach this cell.

Another complainant Prakash Bankeshwar, who had registered a complaint in 2013, to the Bombay municipal corporation (BMC), to get the internal and external leakage fixed in the housing society he resides in has not yet received a response despite sending a reminder in April 2014. He has been advised to file an RTI in municipal corporation of greater Mumbai (MCGM) and asked to follow up with the concerned deputy municipal commissioner.

Thomas Baby, another such complainant, had bought and fixed a CNG kit in his Maruti Alto car through Sai Service Station Ltd in 2013. He has been facing a number of problems despite the company trying to get the repair work done. Finally, Thomas asked them to remove the kit and refund his money. Instead, Sai Service asked him to rectify the problem and fit the kit properly. When Thomas complained to the Maruti headquarters in 2014, Sai Service offered to make a full refund. CGSI has now advised him to take the refunded amount and decide on the compensation.

Consumers who have similar problems and wish to participate in the camp can register their complaint by calling up the toll free helpline number - 1800 222262, by sending an e-mail to [email protected], or by sending an SMS to 9773336400 with their name, area and the name of the company against whom they have a complaint or by writing a letter to the society at its official address.

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