Frequent snags, slack security erode metro's credibility

Passengers on yellow and blue lines feel the most harassed


Shivani Chaturvedi | December 17, 2010

The iconic Delhi metro is far from an urban convenience these days. With technical snags and slack security, the metro is losing its reliablity even though new lines have added to its passenger count.

In the past few weeks, there have been several snags disrupting metro services, especially during the peak hours in the morning and evening - frustrating passengers. The worst affected are the yellow line (Jehangirpuri-HUDA city centre) and blue line (Dwarka-Noida city centre), both of which have a passenger load of over five lakh per day. Sumit, a regular commuter says, “I travel on Gurgaon line and that’s the worst. We considered it as the most reliable source of transportation but for the past couple of weeks it has become the most unreliable.”


Sumit, a regular commuter on the yellow line considers the metro unreliable

The trains on these lines are frequently halted on the tracks from anything between malfunctioning overhead electrical wires to signal failures. Insiders claim that the power supply to the trains on these lines is erratic as only Delhi supplies power and there is no separate arrangement in Gurgaon and Noida.

Satish, a B.Tech student, blames the snags for overcrowded trains in late-running trains on the Dwarka-Noida line. Most commuters seem to think that the Metro, while efficiently planned, is poorly managed. With 180 stations and six lines, bad management by the DMRC puts the average commuter through one of the most-harrowing experiences of urban-living which otherwise should have been one of its conveniences.


Satish, a Metro regular on the blue line, blames snags for late-running trains and overcrowding

While this may be damning enough, the authorities seem to have taken it a notch lower with slack security at 132 stations in the city. The hand-held metal detectors, a part of the frisking routine at security checks. In the absence of the same, the security personnel have to resort to the intrusive pat-downs.

The authorities claimed that the batteries of the detectors had run out of charge and procurement for a new set was on - but that was a month ago.



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