The prime minister’s office (PMO) received 92,652 complaints in January this year, of which 49,196 complaints have been disposed of.

Last year, the PMO received a staggering 10,29,523 complaints last year, of which 7,52,635 have been disposed of. In 2015, the PMO got 7,25,112 complaints and 5,58,247 were disposed of, stated Minister of State in the Prime Minister’s Office Jitendra Singh in a written reply to a
question by Ram Vichar Netam in the Rajya Sabha.

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Regarding redressal of complaints in various offices, guidelines have been issued to all the ministries/departments to set up an internal grievance redress machinery and nominate a director of Public Grievances for ensuring proper action on grievances.

Regular review meetings are held in the Department of Administrative Reforms and Public Grievances for monitoring pendency of grievances including grievances received in Centralized Public Grievance Redress and Monitoring System (CPGRAMS) through PMO.  During the meetings, some of the disposed of cases are also reviewed on sample basis.

The Grievance Redress Mechanism of the PMO was integrated with the online CPGRAMS in January, 2015.