PMO received over 10,00,000 complaints in 2016

Guidelines have been issued to all the ministries/departments to set up an internal grievance redress machinery

GN Bureau | February 2, 2017


#Complaints   #Grievance Redressal   #Prime Minister's Office   #PMO   #Citizens Charter  


The prime minister’s office (PMO) received 92,652 complaints in January this year, of which 49,196 complaints have been disposed of.

Last year, the PMO received a staggering 10,29,523 complaints last year, of which 7,52,635 have been disposed of. In 2015, the PMO got 7,25,112 complaints and 5,58,247 were disposed of, stated Minister of State in the Prime Minister’s Office Jitendra Singh in a written reply to a
question by Ram Vichar Netam in the Rajya Sabha.

Read: Citizens Charter: She was denied pension for years

Regarding redressal of complaints in various offices, guidelines have been issued to all the ministries/departments to set up an internal grievance redress machinery and nominate a director of Public Grievances for ensuring proper action on grievances.

Regular review meetings are held in the Department of Administrative Reforms and Public Grievances for monitoring pendency of grievances including grievances received in Centralized Public Grievance Redress and Monitoring System (CPGRAMS) through PMO.  During the meetings, some of the disposed of cases are also reviewed on sample basis.

The Grievance Redress Mechanism of the PMO was integrated with the online CPGRAMS in January, 2015.

 

Comments

 

Other News

Modi’s forward-looking I-Day speech lays down 5-year agenda

Contrast prime minister Narendra Modi’s first Independence Day speech in 2014 with his latest, the first in the second term, and you know the difference. His first speech was less about future and much about the basic needs like Swachch Bharat (clean India). His speech on Thursday, on the other hand,

Better cities require active citizen engagement

With Mumbai city battling myriad civic issues and annual flooding year after year, stakeholders and experts came together to discuss ways of dealing with these issues as community work. The discussion was held at the TEDxVersova Salon- Vibrant Civic Participation, an independent TED event organized by the

Independence Day: PM underlines new beginnings

Addressing the nation from the ramparts of the Red Fort for the first in his second term, prime minister Narendra Modi highlighted the new beginnings his government has made in recent days, and underlined the hopes of a new India in the making. “Things that could not happen in the past

Kashmir decision “sole prerogative of the country”

India has told China that the legislation changing the status of Jammu and Kashmir was “an internal matter. External affairs minister S Jaishankar, visiting China Monday, told foreign minister Wang Yi that the legislative measures were aimed at promoting better governance and socio-ec

To fight climate change, pay attention also to land

When considering climate change, one of the greatest threats before the humanity, discussions usually focus on air and water, but land too is affected by and in turn affects global warming as much as those two elements. A new report from the Intergovernmental Panel on Climate Change (IPCC), out early Augus

Mumbai witnesses jump in bus ridership after fare cut

To revive bus ridership, the BMC-run Brihanmumbai Electric Supply and Transport (BEST) reduced its bus fares in Mumbai to minimum Rs 5 for non-AC buses as against Rs 8 earlier for the first five kilometres and capped maximum fare at Rs 20. For its AC buses the minimum fare has been brought down from Rs 20



Current Issue

Current Issue

Video

CM Nitish’s convoy attacked in Buxar

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter