PMO received over 10,00,000 complaints in 2016

Guidelines have been issued to all the ministries/departments to set up an internal grievance redress machinery

GN Bureau | February 2, 2017


#Complaints   #Grievance Redressal   #Prime Minister's Office   #PMO   #Citizens Charter  


The prime minister’s office (PMO) received 92,652 complaints in January this year, of which 49,196 complaints have been disposed of.

Last year, the PMO received a staggering 10,29,523 complaints last year, of which 7,52,635 have been disposed of. In 2015, the PMO got 7,25,112 complaints and 5,58,247 were disposed of, stated Minister of State in the Prime Minister’s Office Jitendra Singh in a written reply to a
question by Ram Vichar Netam in the Rajya Sabha.

Read: Citizens Charter: She was denied pension for years

Regarding redressal of complaints in various offices, guidelines have been issued to all the ministries/departments to set up an internal grievance redress machinery and nominate a director of Public Grievances for ensuring proper action on grievances.

Regular review meetings are held in the Department of Administrative Reforms and Public Grievances for monitoring pendency of grievances including grievances received in Centralized Public Grievance Redress and Monitoring System (CPGRAMS) through PMO.  During the meetings, some of the disposed of cases are also reviewed on sample basis.

The Grievance Redress Mechanism of the PMO was integrated with the online CPGRAMS in January, 2015.

 

Comments

 

Other News

India’s biggest walkathon-for-a-cause keeps its date – online this time

Oxfam Trailwalker, arguably India`s biggest walkathon-for-a-cause challenge, has gone virtual this year, with participants completing the 100 km walk within or around the confines of their homes over a span of 10 days – from November 20 to November 29, complying with the social distancing rules.

How about flagging candidates with criminal past on ballot?

The concept of the ‘Rule of Law’ is the basic structure of our constitution. It becomes imperative to observe the rule of law in order to run the country according to the constitutional provisions. However, in reality, often politicians with criminal records get elected and even become part of

Advocating for Cities Where the Poor and Women Count

The Citymakers: How Women Are Building a Sustainable Future for Urban India, published by Hachette India this month, narrates the genesis and journey of the Mahila Housing SEWA Trust (MHT), set up in 1994 to respond to t

‘Media worst affected with massive job losses’

Coming down heavily on the government for economic de-growth and job losses, Congress national spokesperson Supriya Shrinate has said that even before the Covid pandemic struck, the economy  had been falling down for eight consecutive quarters. The former journalist said that while the

Covid-19: Maintain caution, say new MHA Guidelines

The ministry of home affairs (MHA) on Wednesday issued an ‘Order with Guidelines for Surveillance, Containment and Caution’, effective for the month of December, noting that “to fully overcome the pandemic, there is need to maintain caution and to strictly follow the prescribed containmen

Lakshmi Vilas Bank to be amalgamated with DBS Bank India

The scheme of amalgamation of Lakshmi Vilas Bank Limited (LVB) with DBS Bank India Limited (DBIL) has been approved by the union cabinet on Wednesday. On November 17, to protect depositors’ interest and in the interest of financial and banking stability, on RBI’s application und

Archives

Current Issue

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter