PMO received over 10,00,000 complaints in 2016

Guidelines have been issued to all the ministries/departments to set up an internal grievance redress machinery

GN Bureau | February 2, 2017


#Complaints   #Grievance Redressal   #Prime Minister's Office   #PMO   #Citizens Charter  


The prime minister’s office (PMO) received 92,652 complaints in January this year, of which 49,196 complaints have been disposed of.

Last year, the PMO received a staggering 10,29,523 complaints last year, of which 7,52,635 have been disposed of. In 2015, the PMO got 7,25,112 complaints and 5,58,247 were disposed of, stated Minister of State in the Prime Minister’s Office Jitendra Singh in a written reply to a
question by Ram Vichar Netam in the Rajya Sabha.

Read: Citizens Charter: She was denied pension for years

Regarding redressal of complaints in various offices, guidelines have been issued to all the ministries/departments to set up an internal grievance redress machinery and nominate a director of Public Grievances for ensuring proper action on grievances.

Regular review meetings are held in the Department of Administrative Reforms and Public Grievances for monitoring pendency of grievances including grievances received in Centralized Public Grievance Redress and Monitoring System (CPGRAMS) through PMO.  During the meetings, some of the disposed of cases are also reviewed on sample basis.

The Grievance Redress Mechanism of the PMO was integrated with the online CPGRAMS in January, 2015.

 

Comments

 

Other News

“But for Nehru’s non-alignment, India would’ve been where China is today”

Dark Secrets: Politics, Intrigue and Proxy Wars in Kashmir By Iqbal Chand Malhotra Bloomsbury, 277 pages With his latest work, ‘Dark Secrets’, scholar and media personality Iqbal Chand Malhotra continues the investigation he began with

Maharashtra schools to reopen on January 24

Maharashtra has announced the reopening of schools for classes 1-12 from January 24 with Covid protocols. Education minister Varsha Gaikwad said on Thursday that the government will reopen schools for classes 1-12th with Covid protocols from January 24. “We have also decided to open p

No irregularly in appointment of engineer: BMC counters BJP MLA

The BrihanMumbai municipal corporation (BMC) has rejected BJP MLA Ameet Satam’s demand in a letter to BMC commissioner Iqbal Chahal to cancel the appointment of Sunil Rathod, deputy chief engineer, building and proposal department, western suburbs, for getting caught red-handed accepting bribe by ACB

Cast your vote, not vote for caste

Once the schedule for the next assembly elections has been announced, there is a flurry of activity around building caste coalitions. This is more intense in the most populous state,  Uttar Pradesh, which is the most important state in India in any election, in view of its large population estimated a

Maharashtra cities dominate Smart Cities Mission #Streets4People Challenge

In a competition organised by the Ministry of Housing and Urban Affairs (MoHUA), Pune, Pimpri-Chinchwad, Nagpur and Aurangabad from Maharashtra are among the 11 cities selected for scaling up their pilot projects and creating permanent public infrastructure. #Streets4People Challenge was org

CNC, Admiral R Hari Kumar condoles deaths of three navy personnel

The three Navy personnel who succumbed to injuries caused by an explosion on board Indian Navy`s destroyer ship INS Ranvir have been identified as Krishan Kumar MCPO (master petty chief officer)I, Surinder Kumar MCPO II & AK Singh MCPO II. In a condolence message, Admiral R Hari Kumar s

Visionary Talk: Farmer`s Agitation, Rakesh Tikait with Kailashnath Adhikari


Archives

Current Issue

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter