Railways eat humble pie with IRCTC catering

Takes over catering services from IRCTC after consistently bad performance by the latter

shivani

Shivani Chaturvedi | July 22, 2010



The speculations that the railways would take over the catering services from the Indian Railways Catering and Tourism Corporation (IRCTC) proved to be correct with the coming up of the Catering Policy 2010.

The policy cleared by the railways states that "Railways shall progressively take over management of all mobile catering services and base kitchens in railway premises in a phased manner". However, the IRCTC will be running the catering services until the railways is ready to take over. The ongoing contracts will be honoured, but upon expiry the contracts will further be granted by the zonal railways.

Railways top brass claim that the decision was taken after passenger' complaints against quality of food on trains and at the stations rose.

There was a crying need to improve the catering which the new mechanism will remedy, promise the officials. In the budget 2010-11 the railway minister Mamata Banerjee had said that the policy was under revision and would be finalised as early as possible.

The railways formed the IRCTC as a public sector undertaking in September 1999 to upgrade and manage the catering services at stations and trains. However, the officials say accountability has consistently been lacking. "No one could be held responsible for the deteriorating standards of railway catering," says a senior official.

"But now monitoring would be easier," he adds.

At the same time, the railways is also apprehensive given the mammoth overhauls the move would require.

"It won't be an easy task.  A new wing has to be set up for catering services. New recruitments, setting up base kitchens etc has to be done,” another official says.

IRCTC worries, however, are of an entirely different nature, with most wondering about the future of the 3,000 strong catering staff.

"We do not know where they will go from here," says an IRCTC official.

Catering was the core activity of the corporation. As hospitality service is a new venture, the corporation is not even thinking of getting profit in tourism activity, the officer adds. There are some trains which the corporation runs on just 5 percent margin while there are others which are operated on a loss.

Comments

 

Other News

How to listen to the great storytellers that the trees are

The Trees of My Country: A Natural History of India in 50 Trees By T. R. Shankar Raman, with illustrations by Manali Patil Aleph Book Company, 284 pages, Rs 1,499  

This tree in Bihar turns out to be the oldest accurately dated banyan

A banyan tree in Munger, Bihar, estimated to be around 700 years old, has been identified as the oldest accurately dated banyan tree, Ficus benghalensis, using radiocarbon dating, a method that relies exclusively on scientific evidence rather than historical records or local lore. Banyan

Corporate Governance 3.0: What the boardroom of 2030 will look like

The phrase "corporate governance" often evokes images of board meetings, compliance checklists, and regulatory filings. For years, governance was viewed primarily as a mechanism to prevent fraud, protect minority shareholders, and ensure regulatory compliance. However, the events of the last deca

India, Japan open "a new chapter in special strategic and global partnership"

India and Japan are opening a new chapter in their special strategic and global partnership with the visit of prime minister Sanae Takaichi, India`s prime minister Narendra Modi said on Thursday,   "I had said in the G7 summit a few days ago that, in this environment of

AI studies sun images to track bright solar regions

Artificial Intelligence has been used to trace the shift in magnetically active patches on the Sun from 1916 to 2007 by scanning 100 years of hand-drawn Sun records from the Kodaikanal Solar Observatory (KoSO). This could give a much longer view of how solar activity changes over time.  

General Dhiraj Seth takes over as Chief of Army Staff

General Dhiraj Seth, PVSM, UYSM, AVSM, took over as the 31st Chief of the Army Staff (COAS) from General Upendra Dwivedi, PVSM, AVSM, who superannuated after more than four decades of distinguished service to the nation on Tuesday.   General Dhiraj Seth is an alumnus of the N





Archives

Current Issue

Opinion

Facebook Twitter Google Plus Linkedin Subscribe Newsletter

Twitter