Railways eat humble pie with IRCTC catering

Takes over catering services from IRCTC after consistently bad performance by the latter

shivani

Shivani Chaturvedi | July 22, 2010



The speculations that the railways would take over the catering services from the Indian Railways Catering and Tourism Corporation (IRCTC) proved to be correct with the coming up of the Catering Policy 2010.

The policy cleared by the railways states that "Railways shall progressively take over management of all mobile catering services and base kitchens in railway premises in a phased manner". However, the IRCTC will be running the catering services until the railways is ready to take over. The ongoing contracts will be honoured, but upon expiry the contracts will further be granted by the zonal railways.

Railways top brass claim that the decision was taken after passenger' complaints against quality of food on trains and at the stations rose.

There was a crying need to improve the catering which the new mechanism will remedy, promise the officials. In the budget 2010-11 the railway minister Mamata Banerjee had said that the policy was under revision and would be finalised as early as possible.

The railways formed the IRCTC as a public sector undertaking in September 1999 to upgrade and manage the catering services at stations and trains. However, the officials say accountability has consistently been lacking. "No one could be held responsible for the deteriorating standards of railway catering," says a senior official.

"But now monitoring would be easier," he adds.

At the same time, the railways is also apprehensive given the mammoth overhauls the move would require.

"It won't be an easy task.  A new wing has to be set up for catering services. New recruitments, setting up base kitchens etc has to be done,” another official says.

IRCTC worries, however, are of an entirely different nature, with most wondering about the future of the 3,000 strong catering staff.

"We do not know where they will go from here," says an IRCTC official.

Catering was the core activity of the corporation. As hospitality service is a new venture, the corporation is not even thinking of getting profit in tourism activity, the officer adds. There are some trains which the corporation runs on just 5 percent margin while there are others which are operated on a loss.

Comments

 

Other News

Tier-2 cities lead India’s digital credit push

Digital payments have become a reflex for urban India, but the confidence earned in paying has not yet carried over to borrowing. That is the central finding of `How Urban India Pays Report 2026`, released by Pahlé India Foundation in collaboration with Amazon Pay. Based on a survey of 5,149 consu

India calls for doubling bilateral trade with UK by 2030

Commerce and industry minister Piyush Goyal has called upon businesses in India and the United Kingdom to translate the opportunities created by the India-UK Comprehensive Economic and Trade Agreement (CETA) into expanded trade, investment, partnerships and job creation. Addressing the Bu

Gandhian movement after Gandhi failed: Ram Guha

The Gandhian movement in India, after Gandhi’s death, failed, says Ramachandra Guha, and blames Vinoba Bhave for it. But the movement found new, fertile grounds around the world and succeeded in bringing about a change in South Africa, the US and elsewhere. It is high time it returned home. Of cour

When religion, politics and Bollywood come together

Tavleen Singh, noted journalist and political commentator, has turned to fiction, with her debut novel ‘The Actor’ (HaperCollins India). Set in the near future, it has a superstar, Amit Singh, turning to politics, when the political landscape is dominated by prime minister Guru Gaynendraj

Cabinet approves setting up of Integrated Transport & Logistics Authority

The union cabinet, chaired by prime minister Narendra Modi, on Tuesday approved the setting up of a Special Purpose Vehicle (SPV), called Integrated Transport & Logistics Authority (ITLA), to strengthen research, planning, appraisal, monitoring and impact assessment within the broad domains of Transp

Why foundational literacy and numeracy is key to school education

Foundational Literacy and Numeracy (FLN) are often described as the building blocks of education. Yet, their significance goes well beyond a child’s ability to read a sentence, write a response or solve a basic mathematical problem. These foundational skills shape how children understand the world,

Upcoming Conferences



-->

Archives

Current Issue

Opinion

Facebook Twitter Google Plus Linkedin Subscribe Newsletter

Twitter