Raipur airport ranked first in CSI survey -Governance Now

Raipur airport ranked first in CSI survey

The airport achieved a score of 4.84 in a five point scale index in latest Customer Satisfaction Index survey

GN Bureau | July 18, 2017

#PSU #AAI #Raipur airport #CSI survey #Udaipur #Amritsar #Dehradun

Raipur’s Swami Vivekananda Airport has ranked first in Customer Satisfaction among 49 airports in the country.

The airport achieved a score of 4.84 in a five point scale index in latest Customer Satisfaction Index (CSI) survey conducted by an independent agency for the period of January - June 2017 followed by Udaipur, Amritsar and Dehradun airports which have scored 4.75, 4.74 and 4.73 respectively.

Customer satisfaction is one of the key performance objectives of Airports Authority of India (AAI). The CSI survey covers wide range of parameters like transportation, parking, passenger facilities and cleanliness. The integrated terminal building of Raipur was inaugurated in 2012.

High level maintenance of infrastructure and passenger facilities, the green ambience, state-of -the- art technology and courteous staff ensuring passenger delight has resulted in Raipur getting this recognition for the third consecutive time in past two years.

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