Rlys to bar IRCTC's e-ticket agents from using tatkal service -Governance Now

Rlys to bar IRCTC's e-ticket agents from using tatkal service

Services expected to improve

GN Bureau / PTI | July 6, 2010

Railways have decided to bar web-based ticket agents of the Indian Railways Catering and Tourism Corporation (IRCTC) from getting access to tatkal bookings from 8 am to 9 am. The decision has been taken following rising number of complaints from people regarding crashing of the IRCTC website during this period.

There are complaints that agents corner tickets between 8 am and 9 am and tatkal quota gets exhausted within minutes, said a Railway official.

"Taking such complaints into account, Railways have decided not to give the web-based agents and webservices agents of the IRCTC access to tatkal booking from 8 am to 9 am," he said, adding the decision will be implemented shortly. The IRCTC official said that acting on the new directives of the railways some changes will made in the software accordingly.

The railways see over 9.5 lakh booking across the country each day, 30 per cent of which is done through the IRCTC portal. There are approximately about eight lakh agents under IRCTC.

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