TRAI seeks opinion on having ombudsman for telecom sector

Consultation paper floated with a view to resolve complaints as telecom subscribers in India reach 1.04 billion

GN Bureau | July 28, 2016


#consultation paper   #ombudsman   #TRAI   #telecom subscribers  


 “Should a separate, independent and appropriately empowered structure to resolve telecom sector complaints and grievance be established?” asked Telecom Regulatory Authority of India (TRAI) in its latest consultation paper floated on Thursday.

According to TRAI, number of telecom subscribers in the country has reached around 1.04 billion by June 2016. Number of complaints the subscribers had filed during the period of January to March 2016 is approximately 10.23 million, it added.
 
Noting that the regulator doesn’t have power to take individual complaints, and questioning the current complaint redressal mechanism, TRAI sought public view on whether the telecom industry needs an independent body or an ombudsman, having legal powers, to whom consumers can bring their grievances.
 
TRAI says, “Their (ombudsman) decisions are binding on the service providers. They have the powers to award compensation. They step in when consumers exhaust the complaint redressal procedure of the service providers. They prefer to play the role of a mediator and strive to find an amicable settlement between the consumer and the provider. An award following the due process is passed only when such conciliatory efforts fail.”
 
Currently banking and insurance sectors of India are having ombudsmen.
 
The last date to submit comments is on August 18 and counter-comments can be submitted by August 26.
 
Questions raised by TRAI in its consultation papers are:
Q1: Is the complaint redressal mechanism, as presently existing, adequate or is there a need to strengthen it?
Q2: Are there any specific changes that can be made to the existing system to improve it?
Q3: Should a separate - independent and appropriately empowered - structure to resolve telecom sector complaints and grievances be established?
Q4: If yes, please comment with regard to the organization; its structure; kinds of complaints to be handled and its powers?
Q5: Is establishing an Office of Telecom Ombudsman an option that should be revisited, especially given the experience of the past few years of increasing numbers of complaints?
 
Q6: If yes, how should it be created – the legal framework? What should be its structure? How should it be funded? What types of complaints should it handle? What should be its powers, functions, duties and responsibilities?
 

Comments

 

Other News

What exactly is the true purpose of business?

Invaluable By Somik Raha IndiePress, 316 pages, Rs 701 From coding at age 12 to a deep dive into philoso

Yoga Day has changed perceptions about it in ten years: PM

The expanding awareness of Yoga over the past ten years has changed perceptions associated with it, prime minister Narendra Modi said in Srinagar on Friday on the occasion of the International Day of Yoga.   “Yoga is now emerging beyond limited boundaries. The world is witnessing t

Listening to tomorrow: The imperative for youth-driven data in India

Over a decade and a half ago when I was still a student, millennials felt the burning need to break down the barriers of gatekeeping in traditional media. Young voices, brimming with ideas and opinions, were often sidelined, their perspectives deemed too marginal or unrefined for mainstream discourse. This

Israel-Palestine War: Lessons from Past Peace Efforts

Israel-Palestine War: Give Peace a Chance By Dr. Joseph K. Thomas IndiePress, 243 pages, Rs 399 T

How inner work helps subvert painful narratives

Unashamed By Neha Bhat HarperCollins, 240 pages, Rs 499   * How do I connect better with my partner? *&nbs

Heatwave spikes power demand: measures taken to ensure supply

The Northern Region has been experiencing high power demand conditions due to a prevailing heat wave since May 17. Despite these challenging conditions, the highest ever peak demand of 89 GW in the Northern Region was successfully met on June 17. This achievement was made possible by import

Visionary Talk: Amitabh Gupta, Pune Police Commissioner with Kailashnath Adhikari, MD, Governance Now


Archives

Current Issue

Opinion

Facebook Twitter Google Plus Linkedin Subscribe Newsletter

Twitter