Maha Mumbai Metro launches WhatsApp-based ticketing

Service provides seamless, user-friendly experience; available on Metro Lines 2A and 7

geetanjali

Geetanjali Minhas | October 11, 2024 | Mumbai


#Digital Payment   #WahtsApp   #Metro   #Mumbai   #technology  


Maha Mumbai Metro Operations Corporation Ltd (MMMOCL) has launched a WhatsApp-based ticketing service. The service, available on Metro Lines 2A and 7, allows commuters to purchase tickets directly through WhatsApp, eliminating the need for paper tickets and providing a seamless, user-friendly experience.

Commuters can simply send a 'Hi' to the dedicated WhatsApp number (86526 35500) or scan the QR code displayed at stations to purchase tickets via a conversational interface. This service covers all stations and lines operated by Maha Mumbai Metro.

The WhatsApp-based ticketing system is expected to drive digital ticketing adoption, streamline commuter journeys, and offer an eco-friendly alternative to paper tickets.

This integration is expected to significantly enhance travel experience for millions of commuters across Mumbai by providing quick ticket purchases and easy access to past transactions.

"With an average 5% monthly growth in ridership, we are continuously striving to meet commuter expectations in terms of punctuality and uninterrupted services. Currently, approximately 62% of our daily commuters use paper QR tickets, 3% use mobile QR tickets, and 35% use the NCMC card. We want to offer our commuters a hassle-free journey, and I'm pleased to introduce this new ticketing option," said Sanjay Mukherjee, chairman, Maha Mumbai Metro and Metropolitan Commissioner, MMRDA.

“With WhatsApp being widely used across India, it was the perfect choice. Launching this during Navratri makes it even more special, as we celebrate the empowerment of women and the spirit of innovation," Rubal Agarwal, managing director, MMMOCL, said.

Key features of the WhatsApp-based ticketing service:

* Commuters can buy tickets by simply sending 'Hi' to the WhatsApp number 86526 35500 or scanning a QR code.

* Up to six QR tickets can be generated in a single transaction, making group travel simpler.

* The service eliminates the need for paper tickets, promoting sustainable and green travel.

* While a small fee will apply for credit or debit card payments, UPI-based transactions are free of additional charges.


 

Comments

 

Other News

Delving deep into the mind of an ideologue

The New Icon: Savarkar and the Facts By Arun Shourie India Viking, 560 pages, Rs 999.00 When Vinayak Damodar Sava

18 Maharashtra districts being solar electrified

Maharashtra chief minister Devendra Fadanavis has said 18 districts in Maharashtra are being solar electrified. The solar electrification of primary health centers in eight districts has been completed, and work in other 10 districts of the state is in progress. The solar electrification ini

6G Spectrum Technology to be available by 2030

Currently, the 6G technology is under development phase at international level and is expected to be available by 2030. The PM released India`s 6G vision "Bharat 6G Vision" document on March 23, 2023 which envisaged India to be a frontline contributor in design, development and de

Maharashtra tightens liquor licence conditions

Maharashtra deputy chief minister Ajit Pawar who holds the Finance and Planning portfolios said on Tuesday that it will be mandatory to obtain a  no objection certificate (NOC) for opening a liquor store in the commercial space of a housing society. Speaking in the legislative assembly,

Mahayuti 2.0 presents Rs 7 lakh crore budget for Maharashtra

Maharashtra deputy chief minister and finance minister Ajit Pawar on Monday presented the first full Budget of Rs 7 lakh crore of the Mahayuti government 2.0 for 2025-26 . Pawar presenting his 11th Budget in his speech said that the New Industrial Policy in the state is expected to attract R

The Rise of AI in legal practice: Challenges and opportunities

Artificial intelligence (AI) is transforming many sectors and industries around the world. It offers tantalizing possibilities for the legal sector. From automating routine tasks to enhancing legal research and analysis, AI is reshaping how legal professionals work. However, while AI offers numerous opport

Visionary Talk: Amitabh Gupta, Pune Police Commissioner with Kailashnath Adhikari, MD, Governance Now



Archives

Current Issue

Opinion

Facebook Twitter Google Plus Linkedin Subscribe Newsletter

Twitter