Maha Mumbai Metro launches WhatsApp-based ticketing

Service provides seamless, user-friendly experience; available on Metro Lines 2A and 7

geetanjali

Geetanjali Minhas | October 11, 2024 | Mumbai


#Digital Payment   #WahtsApp   #Metro   #Mumbai   #technology  


Maha Mumbai Metro Operations Corporation Ltd (MMMOCL) has launched a WhatsApp-based ticketing service. The service, available on Metro Lines 2A and 7, allows commuters to purchase tickets directly through WhatsApp, eliminating the need for paper tickets and providing a seamless, user-friendly experience.

Commuters can simply send a 'Hi' to the dedicated WhatsApp number (86526 35500) or scan the QR code displayed at stations to purchase tickets via a conversational interface. This service covers all stations and lines operated by Maha Mumbai Metro.

The WhatsApp-based ticketing system is expected to drive digital ticketing adoption, streamline commuter journeys, and offer an eco-friendly alternative to paper tickets.

This integration is expected to significantly enhance travel experience for millions of commuters across Mumbai by providing quick ticket purchases and easy access to past transactions.

"With an average 5% monthly growth in ridership, we are continuously striving to meet commuter expectations in terms of punctuality and uninterrupted services. Currently, approximately 62% of our daily commuters use paper QR tickets, 3% use mobile QR tickets, and 35% use the NCMC card. We want to offer our commuters a hassle-free journey, and I'm pleased to introduce this new ticketing option," said Sanjay Mukherjee, chairman, Maha Mumbai Metro and Metropolitan Commissioner, MMRDA.

“With WhatsApp being widely used across India, it was the perfect choice. Launching this during Navratri makes it even more special, as we celebrate the empowerment of women and the spirit of innovation," Rubal Agarwal, managing director, MMMOCL, said.

Key features of the WhatsApp-based ticketing service:

* Commuters can buy tickets by simply sending 'Hi' to the WhatsApp number 86526 35500 or scanning a QR code.

* Up to six QR tickets can be generated in a single transaction, making group travel simpler.

* The service eliminates the need for paper tickets, promoting sustainable and green travel.

* While a small fee will apply for credit or debit card payments, UPI-based transactions are free of additional charges.


 

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