BMC took nearly 48 days in resolving one complaint

The number of civic complaints with BMC has increased from 61,910 in 2015 to 92,329 in 2017, which is 49% in two years.

geetanjali

Geetanjali Minhas | April 20, 2018 | Mumbai


#Municiapl Governance   #Civic Body   #Municipal Body   #BMC   #Mumbai  

The number of civic complaints with BMC has increased from 61,910 in 2015 to 92,329 in 2017, which is 49% in two years. A report titled ‘Civic Issues Registered by Citizens and Deliberations done by Municipal Councillors in Mumbai’ released by Praja Foundation has found some interesting facts about the grievance redressal at BMC.

The report points out that while as per the Citizens Charter, a complaint should get resolved within three days, the BMC took close to 48 days in doing in the same in 2017.

There is a sharp increase in complaints related to licences, drainage and solid waste management. However, roads and water supply complaints have come down. The report also says that it took more than 66 days to resolve complaints on manhole when as per Citizens Charter it should take only one day. Last year senior cardiologist of Bombay Hospital, Dr Deepak Amarapurkar died as he fell into an open manhole during near Lower Parel during heavy rains.

With several infrastructure projects underway, nearly 46% days in 2017 recorded moderate and /or poor quality AQI. From 134 in Dec 2015 it deteriorated to 170 in January 2016 and 186 in 2017. BMC took 83 days resolve complaints related to pollution. The report also found that Action Taken Report generation on complaints related to pollution have decreased from 78% in 2016 to 60% in 2017. “This is surprising since air pollution is severely affecting Mumbai’s health and the MCGM is not taking necessary steps to curb the harmful effects of pollution” the report says.

It also found the number of toilets for women is almost one third of the number of toilets for men, an overall disparity of 64%. Complaints relating to ‘no attendance’ in public toilets took an average of 28 days. Under the ‘Swatch Certificate for Open Defecation Free Status’ banner Greater Mumbai has been declared 100% Open Defecation Free. C Ward (Marine Lines) which historically has a large floating population showed the largest disparity of 85%. E, R/Sand N wards have no provision for differently abled people to use toilets.” This is shocking since female gender is in dire need of support for sanitation infrastructure’ says the report.

“Dismal numbers such as these in a mega city like Mumbai are disheartening and the MCGM should make a concerted effort to correct this disparity,” said Milind Mhaske, project director, Praja Foundation 

It was also revealed that the maximum (138) councillors asked between 1-5 questions in 2017. Highest number of questions was related to roads closely followed by 125 questions on naming, renaming of roads chowks. About 38 councillors did not ask a single question between March 2107 (from start of elections) and December 2017, a lower figure when compared to 45 in 2012.
 

Comments

 

Other News

Boost to offshore wind energy projects

In a major decision, the Government has decided to grant waiver of ISTS charges to Off-Shore Wind Projects and extend the waiver to Green Hydrogen/Green Ammonia. This decision has been taken to facilitate wider execution of offshore wind energy initiatives, to promote the expansion of Green Hydrogen / Gree

Duty of stakeholders to provide cost effective, alternate energy fuels: Gadkari

Urging use of alternative and cost effective fuels to reduce pollution caused by vehicles, union road transport and highways minister Nitin Gadkari on Thursday said finding cost-effective fuels is the need of the hour and underlined that use of fuels like bio-CNG and green hydrogen help in protecting the e

Record production of rice, wheat, and sugarcane estimated

The foodgrain production of 3305.34 lakh tonnes is estimated in the current agricultural year 2022-23 – higher by 149.18 LMT as compared to the previous year, according to the Third Advance Estimates of production of major crops released by the ministry of agriculture and farmers welfare.

India`s ‘AIRAWAT’ ranks 75th in top 500 Supercomputing List

The AI Supercomputer ‘AIRAWAT’, installed at C-DAC, Pune, has been ranked 75th in the world. It was declared so in the 61st edition of Top 500 Global Supercomputing List on Tuesday at the International Supercomputing Conference (ISC 2023) in Germany. It puts India on top of AI S

Ocean Dialogue a great opportunity for G20 members

The ongoing third Environment and Climate Sustainability Working Group G20 meeting (May 21-23) has focused on three aspects: land degradation and reclamation of mining areas, Blue Economy and sustainable ocean management and resource sufficiency and circular economy. Leena Nandan, secretary,

Semi hi-speed trains, buses could be primary alternative to cars

We are not paying sufficient attention to the rapidly growing oil imports (from pre-Covid-19 to post-Covid, in 2022). They surged from 102 million tons (MT) in 2019-20 to 168 MT in 2022-23, an increase of 68%.   India is the largest importer of oil in the world, and, at current rate, we

Visionary Talk: Amitabh Gupta, Pune Police Commissioner with Kailashnath Adhikari, MD, Governance Now


Archives

Current Issue

Opinion

Facebook Twitter Google Plus Linkedin Subscribe Newsletter

Twitter