BMC took nearly 48 days in resolving one complaint

The number of civic complaints with BMC has increased from 61,910 in 2015 to 92,329 in 2017, which is 49% in two years.

geetanjali

Geetanjali Minhas | April 20, 2018 | Mumbai


#Municiapl Governance   #Civic Body   #Municipal Body   #BMC   #Mumbai  

The number of civic complaints with BMC has increased from 61,910 in 2015 to 92,329 in 2017, which is 49% in two years. A report titled ‘Civic Issues Registered by Citizens and Deliberations done by Municipal Councillors in Mumbai’ released by Praja Foundation has found some interesting facts about the grievance redressal at BMC.

The report points out that while as per the Citizens Charter, a complaint should get resolved within three days, the BMC took close to 48 days in doing in the same in 2017.

There is a sharp increase in complaints related to licences, drainage and solid waste management. However, roads and water supply complaints have come down. The report also says that it took more than 66 days to resolve complaints on manhole when as per Citizens Charter it should take only one day. Last year senior cardiologist of Bombay Hospital, Dr Deepak Amarapurkar died as he fell into an open manhole during near Lower Parel during heavy rains.

With several infrastructure projects underway, nearly 46% days in 2017 recorded moderate and /or poor quality AQI. From 134 in Dec 2015 it deteriorated to 170 in January 2016 and 186 in 2017. BMC took 83 days resolve complaints related to pollution. The report also found that Action Taken Report generation on complaints related to pollution have decreased from 78% in 2016 to 60% in 2017. “This is surprising since air pollution is severely affecting Mumbai’s health and the MCGM is not taking necessary steps to curb the harmful effects of pollution” the report says.

It also found the number of toilets for women is almost one third of the number of toilets for men, an overall disparity of 64%. Complaints relating to ‘no attendance’ in public toilets took an average of 28 days. Under the ‘Swatch Certificate for Open Defecation Free Status’ banner Greater Mumbai has been declared 100% Open Defecation Free. C Ward (Marine Lines) which historically has a large floating population showed the largest disparity of 85%. E, R/Sand N wards have no provision for differently abled people to use toilets.” This is shocking since female gender is in dire need of support for sanitation infrastructure’ says the report.

“Dismal numbers such as these in a mega city like Mumbai are disheartening and the MCGM should make a concerted effort to correct this disparity,” said Milind Mhaske, project director, Praja Foundation 

It was also revealed that the maximum (138) councillors asked between 1-5 questions in 2017. Highest number of questions was related to roads closely followed by 125 questions on naming, renaming of roads chowks. About 38 councillors did not ask a single question between March 2107 (from start of elections) and December 2017, a lower figure when compared to 45 in 2012.
 

Comments

 

Other News

Manmohan Singh favours ‘time-tested measures’ for economy

The much hyped ‘double engine’ model of governance on which the BJP is seeking votes has utterly failed, and Mumbai and Maharashtra have had to face some of the worst effects of economic slowdown, former prime minister Manmohan Singh has said. A lot of problems facing Maharashtra

“If the oppn is weak you can’t blame the govt for that”

A three-term Rajya Sabha member, Sanjay Raut is the Shiv Sena spokesperson and its voice in parliament. He is also the executive editor of Marathi newspaper Samana, started by Shiv Sena founder Bal Thackeray. Raut spoke with Geetanjali Minhas on his party’s seat-sharing agreement

Ashish Shelar of BJP says, “We are very confident of victory”

Ashish Shelar, 47, was the president of the Mumbai city unit of the BJP, before he became the minister of school education, sports and youth welfare in the Maharashta government this year. He has represented the Vandre West constituency in the state assembly and seeking re-election. In a chat with

Nobel for economics goes to `global fight against poverty`

The Nobel Prize in economics for 2019 goes to Abhijit Banerjee, Esther Duflo and Michael Kremer "for their experimental approach to alleviating global poverty." The prize, known as “The Sveriges Riksbank Prize in Economic Sciences in Memory of Alfred Nobel”, was announc

Modi-Xi script a new chapter in bilateral relations

Prime minister Narendra Modi has accepted president Xi Jinping’s invitation to visit China in 2020 for their third informal summit after Wuhan and Mamallapuram, indicating both sides’ realization of the importance of the mechanism which gives the two leaders of the Asian giants an opportunity t

Dharma as the original Idea of India

Dharma: Hinduism and Religions in India By Chaturvedi Badrinath Edited by Tulsi Badrinath Penguin, 194+ xiii pages, Rs 499 How to live: That is the most fundamental question of human existence.



Current Issue

Current Issue

Video

CM Nitish’s convoy attacked in Buxar

Opinion

Facebook    Twitter    Google Plus    Linkedin    Subscribe Newsletter

Twitter